Return, Refund & Exchange Policy

1. General Policy Overview

At INDIKNOT, we take pride in delivering premium quality menswear. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns, refunds, and exchanges are processed.

  • Return Window: Returns must be requested within 7 days of the delivery date.
  • Exchange Window: Exchanges must be requested within 7 days of the delivery date.
  • Eligibility: Items must be unused, unwashed, unaltered, and in their original packaging with all tags intact.

2. Eligible Returns

We accept returns or exchanges under the following conditions:

  • Manufacturing Defects: If the product has a clear manufacturing flaw.
  • Damaged Products: If the item arrived damaged.
  • Wrong Item Delivered: If you received a product different from what you ordered.
  • Missing Items: If an item from your order is missing.
  • Incorrect Size: If the size delivered does not match your order due to our error.

3. Non-Returnable Products

To maintain hygiene and quality standards, the following items cannot be returned or exchanged:

  • Used, washed, or altered garments.
  • Products missing their original tags or packaging.
  • Clearance or sale items (unless defective).
  • Customized or personalized products.
  • Gift cards.

4. Size Exchanges

We offer a one-time size exchange for our products, subject to stock availability.

  • Availability: Exchanges can only be processed if the desired size is in stock.
  • Out of Stock: If the required size is unavailable, we will issue a store credit for the product amount.
  • Shipping: Customers are responsible for shipping charges on size exchanges unless the incorrect size was sent by us.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Inspection & Approval: Returned items must pass our quality check. If approved, the refund will be processed within 5-7 business days.
  • Original Payment Method: Refunds for prepaid orders will be credited back to the original payment method.
  • Cash on Delivery (COD): For COD orders, a payout link will be sent to your registered email/phone to collect your bank details, or you may opt for store credit.
  • Store Credit: You may choose to receive your refund as store credit, which will be valid for 1 year.
  • Failed Payments: If a refund fails due to bank issues, we will reach out to you for alternative arrangements.

6. Reverse Pickup & Shipping

  • Pickup Availability: We offer reverse pickup in most pin codes. If available, our courier partner will collect the package within 2-3 business days.
  • Self-Shipping: If reverse pickup is unavailable in your area, you must self-ship the item to our warehouse. We recommend using a trackable shipping service.
  • Packaging: Items must be securely packed to avoid damage in transit.

7. Shipping Charges

  • INDIKNOT's Fault: If the return/exchange is due to a defect, damage, or wrong item sent by us, we will bear all shipping costs.
  • Customer's Request: For standard returns or size exchanges (not due to our error), a nominal reverse shipping fee may be deducted from your refund.

8. Cancellation Policy

  • Before Shipment: You may cancel your order at no cost before it has been dispatched. Refunds will be processed immediately.
  • After Shipment: Once shipped, orders cannot be cancelled. You must accept the delivery and initiate a standard return.
  • Refused Deliveries: If a prepaid order is refused at delivery, shipping charges will be deducted from the refund.

9. Damaged Package Handling

If your package appears tampered with, open, or damaged at the time of delivery:

  • Do not accept the package.
  • Take clear photos or a video of the package.
  • Contact our support team immediately at support@indiknot.com.

10. Fraud Prevention

INDIKNOT reserves the right to reject return or exchange requests from accounts exhibiting suspicious behavior, including but not limited to frequent returns, returning used items, or fraudulent claims. We may suspend accounts that violate our policies.

11. Force Majeure

INDIKNOT shall not be liable for any delay or failure in processing returns, exchanges, or refunds due to unforeseen circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, pandemic lockdowns, or severe weather conditions.

12. Contact Us

For any queries regarding your return or refund, please reach out to our support team:

Email: support@indiknot.com
Address: INDIKNOT, 4th Floor, Prestige Tower, MG Road, Bengaluru — 560001, India