Last Updated: July 10, 2026

Objective

At INDIKNOT, customer satisfaction is our highest priority. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have formulated this Grievance Redressal Policy to ensure that any complaints or concerns are addressed promptly and effectively.

Level 1: Customer Support

If you have a concern regarding a product, delivery, or service, your first point of contact should be our Customer Support Team. We aim to resolve all basic queries within 48 hours.

Email: support@indiknot.com
Working Hours: Monday to Saturday, 10:00 AM - 6:00 PM (IST)

Level 2: Grievance Officer

If your issue is not resolved by the Customer Support team within 7 days, or if you are dissatisfied with the resolution provided, you may escalate your complaint to our appointed Grievance Officer.

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:

Resolution Timeline

• Acknowledgment: You will receive an acknowledgment of your grievance within 48 hours of receipt.
• Resolution: We strive to resolve all escalated grievances within 1 month (30 days) from the date of receipt.

Information Required

To help us resolve your issue quickly, please include the following details when contacting the Grievance Officer:

• Order ID and Date of Purchase.
• Detailed description of the issue.
• Photographs (if applicable, e.g., for damaged items).
• Previous correspondence with the Customer Support team.