Privacy Policy

Last Updated: July 10, 2026

1. Introduction

Welcome to INDIKNOT. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with us.

This policy complies with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act (DPDP), 2023, and the Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We collect information to provide better services to our users. The types of personal information we collect include:

  • Personal Information: Name, email address, phone number, and date of birth (if provided).
  • Account Information: Username, password, and preferences.
  • Shipping & Billing Information: Delivery address, billing address, and contact details for order fulfillment.
  • Device & Technical Information: IP address, browser type, operating system, and device metadata.
  • Usage Information: Pages visited, time spent on the site, order history, and interactions with customer support.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: To process transactions, ship products, and send order updates.
  • Customer Service: To respond to inquiries, handle returns, and provide support.
  • Fraud Prevention: To detect and prevent fraudulent activities and secure our platform.
  • Marketing & Personalization: To send promotional emails, newsletters, and tailored product recommendations (you can opt-out at any time).
  • Analytics & Improvement: To analyze website traffic, understand user behavior, and improve our services.
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests.

4. Legal Basis for Processing

We process your personal data based on your consent, the necessity to perform a contract with you (e.g., fulfilling an order), our legitimate business interests, and to comply with legal obligations under Indian law.

5. Payment Information

We do not store your full credit card or debit card details. All payment transactions are processed securely through industry-standard third-party payment gateways that comply with RBI guidelines and PCI-DSS standards.

6. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience:

  • Essential Cookies: Required for basic website functionality (e.g., shopping cart, secure login).
  • Analytics Cookies: Help us understand how visitors interact with our website.
  • Marketing Cookies: Used to deliver relevant advertisements and track ad performance.
  • Preference Cookies: Allow the website to remember choices you make (e.g., language or region).

7. Third-Party Services

We may share your information with trusted third-party service providers to facilitate our operations, including:

  • Payment gateway providers for processing transactions.
  • Shipping and logistics partners for delivering your orders.
  • Analytics services to help us improve our platform.
  • Email marketing services for sending newsletters and updates.
  • Cloud hosting providers for securely storing data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, enforce our agreements, or as required by law (e.g., tax and accounting regulations).

9. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data against unauthorized access, alteration, or destruction. However, please note that no transmission of data over the internet is 100% secure.

10. Your User Rights

Depending on applicable laws, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data (subject to legal obligations).
  • Opt-Out: Withdraw your consent for marketing communications.
  • Account Closure: Request the termination of your account.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

12. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

13. Contact Information & Grievance Officer

In accordance with the Information Technology Act, 2000, and Consumer Protection (E-Commerce) Rules, 2020, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our Grievance Officer:

Email: support@indiknot.com
Address: INDIKNOT, 4th Floor, Prestige Tower, MG Road, Bengaluru — 560001, India